Cameron Glover

Service Delivery Manager

Cameron has a broad set of skills in ICT and provides a high level of customer service to our clients via his management of the service desk. He has skills and expertise in Windows, Office, and application support. Cameron has a high level of technical assistance knowledge; he provides support on projects as required and is experienced in providing technical phone support and on-site support for our education clients.

As Service Delivery Manager, Cameron is responsible for overseeing the day-to-day effectiveness of the Integrated ICT service provision, ensuring that targets are met. Cameron allocates projects and schedules daily tasks for the Integrated ICT technicians and engineers to fulfill client needs. He ensures the service desk team delivers a high level of customer service in managing incident restoration and service level agreements and monitors the team to ensure client service tickets are promptly attended to.

Cameron is undertaking further training in Microsoft Azure services, discovering new methods of cloud management, and how that can support our service going forward.