IP Telephony (VoIP)

Connect, collaborate, and communicate with a single unified IP Telephony service.

What is IP Telephony?

IPTel, also called PBX IP Telephony is a way of replacing old onsite PABX systems with a cloud-based phone system. Taking advantage of the internet, the phone system is made digital using voice over IP (VoIP).

This provides minimal up front costs coupled with the latest features to suit all modern organisation requirements.

PBX stands for Private Branch Exchange, meaning your organisation has a private phone network where they can communicate internally as well as externally.

How Does IP Telephony Work?

IP telephone systems use the Internet Protocol (IP) or other digital protocols to transfer voice communications over the internet.

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IPTel solutions in Perth and regional WA

Speak to the Integrated ICT team about a customised IPTel/VoIP solution for your organisation. Our team operates from Perth and Geraldton offices and we travel extensively throughout metropolitan Perth and regional Western Australia delivering ICT solutions throughout the State.

Transform your telephone system today

Why switch to
IP Telephony?

The benefits of IPTel /VoIP for your organisation are numerous, and one clear stand out is cost considerations related to infrastructure and monthly telecommunication bills.

Modern IPTel/VoIP solutions allow the system to run on existing, non-proprietary hardware as well as low-cost machines.

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Cost

Send calls over the internet and bypass
long-distance charges or call by minutes.

Scalability

Unrestricted number of phone lines and time spent on outgoing calls.

Access

It is online, meaning it can work anywhere
in the world.

Versatility

Increase efficiency and productivity with features that suit you.

Integration

IPTel easily integrates into existing infrastructure to help boost productivity.

Conferences

Video conference with clearer images than conventional video conferencing techniques.

Unified Communications

IPTel can provide a complete, unified communications package all in one, run over a single network on one platform.

This means that organisations can easily manage calls, use video conferencing, collaborate, chat, and more through a single service.

These solutions have also allowed users to make VoIP telephone calls through their smartphones and computers, either with the use of apps or web clients.

Integrated ICT can provide end-to-end services, organising hardware and set up of your system.

Enjoy great features with IPTel

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Advanced Call RoutingSet up a virtual customer service centre, allow callers to reach the right person or autoroute callers to the right department wherever they may be in Western Australia.

Auto Attendant

Auto AttendantYour digital receptionist, with IP Telephony an automated attendant allows callers to be transferred to an extension number.

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Call QueuesPlace callers in line until the next available person can answer.

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Call PopDisplay contact details and key information for an incoming call improve customer experience by knowing the caller.

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Call RecordingVoIP allows for call exchanges to be recorded by approval. Capture details, or use the data to help your team improve customer service and deliver quality solutions for your clients.

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Interactive Voice Response (IVR)Interact with a computer operated phone system via touchphone or speech recognition, IVR can respond with pre-recorded or dynamic audio customer service directions.

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Instant MessagingChat in real time over the internet, improve workflow, efficiency, and productivity. IM technology is familiar to all, has many features, and allows instant communication to remote areas.

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Video ConferencingMeet face to face over the area, based in Perth with a regional workforce throughout Western Australia. Improve internal communications and stay connected over long distances.

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Integrate with CRMManage process and customers in one place. Automate repetitive tasks, reduce duplication and improve customer service levels when you integrate IPTel and CRM.

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Ability to upgradeAbility to upgrade Scale your IPTel/VoIP system to suit your needs, your organisation size, and your location throughout Perth and regional Western Australia.

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Speak to our ICT team about a seamless switch to IPTel/VoIP for your organisation.

  • Perth: (08) 6374 8200
  • Geraldton: (08) 9920 8550

or complete the form.

Tell me more about switching to IPTel

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Complete the form to get in touch and start your ICT transformation!

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