Jennifer (Jen) is a highly skilled Service Desk Technician with over 15 years of experience across a variety of IT roles, with a strong focus on the education sector. She excels in identifying and resolving hardware, software, and network issues, consistently providing clear and effective troubleshooting support to clients.

Jen has deep expertise in Apple device support and school network infrastructure and regularly liaises with the WA Department of Education on behalf of schools across Western Australia. Her ability to navigate complex technical environments makes her a trusted resource for education clients.

A dedicated and enthusiastic team member, Jen is committed to delivering a high-quality customer experience. She continually invests in her professional development, holding a Certificate III in IT from Swan TAFE. She is an HPE Accredited Technical Professional (ATP) and has gained certifications from leading technology providers including Microsoft, Fortinet, and Apple (iOS).

In recognition of her outstanding service, Jen was awarded the Integrated ICT Customer Service Award in 2023. Her achievement was supported by consistently positive client feedback and an impressive CSAT response rate of 31.8%, with 100% positive results—highlighting her as a true standout in customer service.