Shoaib is an enthusiastic and dedicated IT support professional. He has significant experience in Microsoft programs, active directory user management, installation and configuration of hardware devices and customer service. He is conscientious in his delivery of solutions to businesses, ensuring that the support provided helps the end user to complete their task proficiently. A team player with well-developed problem-solving skills, Shoaib aims to identify the root cause of issues and provide positive solutions in a timely manner.