Yow is a technically skilled ICT professional experienced in technical support, electronic repairs, and cyber-security. He has spearheaded IT infrastructure upgrades and successfully reduced system downtime increasing operational efficiency across various projects.

Yow provides IT help desk support and technical issue resolution, which have contributed to improved customer satisfaction scores.

With a comprehensive skill set that includes proficiency in Linux, macOS, Windows, Android, and iOS. His expertise extends to networking fundamentals, SCADA systems, cyber-security best practices, firewall, and intrusion detection systems. He is well-versed in Windows Server management, printer and peripherals setup and troubleshooting, Ubiquiti product management, and managing / upgrading ERP systems.

In addition, Yow has strong knowledge of the mining sector garnered via his previous technician role with BHP.

Dedicated to professional growth, Yow is currently pursuing advanced certifications to expand his knowledge in network and security management.